Yesterday I attended a course on dealing with challenging behaviour in the volunteer setting. It was run by a very interesting guy called Kevin who is the Director of the Bristol Samaritans. The course explored what forms challenging behaviour can take, a range of ways to deal with it, and ways of preventing it as a volunteer as well as an organisation.
This was a valuable program which has provided me with the skills and insight needed to deal with situations involving challenging behaviour effectively. I'd recommend to anyone!!
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